Big Bend Telephone is responsible for the maintenance and repair of the telephone lines to your home or business. It is important to try to make sure the problem is not in your telephone set. If we make a customer requested service call and determine the problem is caused by your telephone set or sets and not by our facilities, you will be billed $15.00 to cover the cost of the service call. If the problem is not in your telephone set, please call toll free 1-800-592-4781.
- Look for symptoms like cracked plastic housing, broken or frayed cords or lights that don’t work.
- If you have more than one phone, make sure each phone’s receiver is on the hook. If none of them are off the hook, unplug every phone. Then start plugging them back into the wall jacks one at a time, checking each phone for a dial tone as you go. The telephone set that causes the line to go dead is the broken one.
- If you have just one phone, unplug it and borrow someone else’s. If the borrowed phone works, then the problem is in your telephone set.
- If the phones appear to be in good working order, take a working phone to your Network Interface Device (Protector).
 The following is a drawing of your Protector, which is usually located on the outside wall of your home or business, near the electric meter. (It is where Big Bend Telephone Company’s lines and your inside telephone wiring connect, or interface.)
Open the Protector by loosening the screw, then lift outer cover straight up. Remove the phone jack and insert the phone jack from your phone.
If the problem remains the same when you plug in your phone at the Protector, the problem is in your outside telephone lines, please call 1 800 592-4781 for Repair Service.
If the phone is working when you plug in at the Protector, the problem is in your inside telephone wiring. You will be charged a $15.00 fee if you ask us to make a repair visit and the trouble is found in the telephone wiring inside your home or place of business. Where we once did all repair of wiring inside our customers’ homes, you now have two options:
- Hire an electrical contractor
- Save money by doing the work yourself
Determine the Source of the Problem:
If It's Your Phone... Leave the broken telephone unplugged and contact the company you purchased or leased it from for the repair. Big Bend Telephone is responsible for the maintenance and repair of the telephone lines to your home or business. It is important to try to make sure the problem is not in your telephone set, because if we come out and find the problem is in your set, we will have to charge you $15.00 for each repair visit. If the problem is not in your telephone set, call toll free 1-800-592-4781.
If It's Big Bend Telephone's Line... Again, if you’ve determined that the trouble is not in your telephone set but in the telephone line, please call Big Bend Telephone for repair service. If you have reported that you are unable to make or receive calls and your line is out of order for 24 hours or longer from the time of the report, you are entitled to a credit on your next bill for part of the local service charges. If the adjustment doesn’t appear on your next bill, call your business office. To contact Big Bend Telephone’s repair service, call 1-800-592-4781. |
