Forgot Password   
New User   
Home
Customer Service
(800)-592-4781
Back
 

7-1-1 & 2-1-1 Service

2-1-1 Service Is Now Available Statewide
2-1-1 Texas dialing code is for free information and referrals to health and human service and community organizations. 2-1-1 maintains a comprehensive regional database of health and human services providers such as: government agencies and programs, food pantries, career services, child care providers, counseling services, volunteer opportunities and other nonprofit resources. By simply calling 2-1-1, callers are connected to a live person who assist them in assessing their need and locating information about available resources in the community.

Big Bend Telephone Company Proudly Announces Implementation of 7-1-1.
Every day, approximately 1.8 million deaf, hard-of-hearing, deaf-blind or speech-disabled Texans and their hearing friends and family rely on the interpretive services provided by the Telecommunications Relay System, Relay Texas.

On October 10, 2000*, Big Bend Telephone Company officially implemented the use of 7-1-1 as an easier means to access Relay Texas. The implementation of 7- 1 -1 will supplement access to the Texas Relay System and will NOT replace or change the existing 800 access numbers for voice or TTY users.

How does 7-1-1 work? By dialing 7-1-1, both hearing and deaf, hard-of-hearing, deaf-blind or speech-impaired users can initiate a Relay Texas call. Specially trained operators of the Relay Texas System answer the calls to the Relay Center and relay the conversation between the two parties by using equipment that enables them to hear the voice user and read the signals from the TTY (text telephone) user. All calls are handled with strict confidentiality.

Relay Texas service is available 24 hours a day, 365 days a year, with no restrictions on the number of calls placed or the length of the calls. Relay Texas users can communicate to anywhere in the United States. There is no charge for Relay calls made within your local calling scope.

To learn more about Relay Texas, contact the Relay Texas office at 1-800-676-3777 or the Public Utility Commission of Texas at 512-936-7136 (TTY) or 1-800-782-8477 (v); relavtx@pub.state.tx.us; http://www.puc.state.tx.us/relay/index.cfm.

*Texas statewide deployment of 7-1-1 is expected by May 2001. Nationwide deployment of 7-1-1 as ordered by the FCC will be available by October 2001.